Privacy Policy

COMMUNICATION & PRIVACY POLICY

Who we are

9 Energies is a 501 (c) 3 non-profit based in Bozeman, Montana.  Our website URL is https://9energies.com.  9 Energies respects your privacy.  

Contacting 9 Energies : If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, or would like to see a copy of our Federal Non-profit status approval click here to contact us.

Links to Other Sites

This site contains links to other sites. 9 Energies is not responsible for the content of those sites and cannot control the use of information that you submit on those sites, nor can we control the content of what is offered on those sites or on links from those sites. We are not responsible for the privacy policies or practices or the content of linked Web sites.

Revisions / Corrections / Updates

We reserve the right to change our privacy policy from time to time as necessary.

What personal data we collect and why we collect it

We collect name, email, city, state, zip, gender, Natural Energy, location and date of your Identification Experience, contact permission and photo use permission, relationships to other persons who have been Identified and record of your purchases on our site.  This information is saved in our secure database and used for research and marketing by 9 Energies only. 9 Energies does not share personal information or images with any other organizations.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When someone submits a contact form, we capture name and email and whatever comments are made. These emails go directly to 9 Energies and are stored in the 9 Energies email account until they are no longer relevant.  We do not use the information submitted through the contact form for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google's tracking software to collect anonymous visitor information.

Who we share your data with

All information collected by 9 Energies through this website is considered personal and is treated confidentially. 9 Energies will never provide your contact information to any person or organization outside of 9 Energies without your permission. We will only contact you in the case that you asked a question, opted-in to our newsletter signed-up for a 9 Energies event or to participate in 9 Energies related research.

We do not store your credit card or other financial information. Your name, address, telephone number, email address, and any other information are treated with complete confidentiality and will not be sold, rented, or shared with any outside parties except when you specifically and knowingly provide it for this purpose.

How long we retain your data

We retain the information collected at Natural Energy Identification events permanently for research purposes.  This information will never be shared or used for any other purpose than contacting you personally and for understanding the distribution and relationship of Natural Energies in the population.  You can maintain this information by registering on our site, creating a login with the email you used when you were Identified, logging in and editing your profile. We shall remove this data at your request.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username, or Natural Energy). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.  Your contact information might be shared with our Associates in your geographical area to enable them to provide personalized local services to you.

Additional information

How we protect your data

All user data is held securely in a single access, encrypted database, protected from external access through multiple firewalls.

What we collect and store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, only Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example we use Active Campaign for marketing and emails.  Your contact information and purchase history are tracked in Active Campaign.  This information is tracked there   to ensure we have a complete record of our interactions with you for customer service support.

Payments

We accept payments through PayPal and Square. When processing payments, some of your data will be passed to PayPal or Square, including information required to process or support the payment, such as the purchase total and billing information. We do not store any of your payment information.

Please see the PayPal Privacy Policy for more details.

Akismet

Akismet collects information about visitors who comment on our Sites for Akismet anti-spam service. The information we collect typically includes the commenter's IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
9 Energies